At Black Box Peptides, we are committed to providing quality research products and dependable customer service. Please review the following policy carefully before placing an order.

1. Order Cancellation

Orders may be cancelled only before they have been processed or shipped. Once an order has entered processing or has been shipped, cancellation may no longer be possible.

To request a cancellation, please contact Black Box Peptides, as soon as possible after placing your order. We cannot guarantee cancellation requests received after order processing has begun.

2. Returns

Due to the nature of our research products and applicable quality-control requirements, we generally do not accept returns of products once they have been delivered to the customer.

Returned products may be subject to handling, storage, contamination, tampering, or other conditions that can affect product integrity. For this reason, all approved returns or replacements are reviewed on a case-by-case basis.

3. Damaged or Incorrect Orders

If your order arrives damaged, defective, incomplete, or contains an incorrect product, please contact us promptly after delivery. Please include your order number and clear photographs of the package, shipping label, and affected product so that we can investigate the issue.

After reviewing the claim, Black Box Peptides may provide a replacement, store credit, or refund where appropriate.

4. Damaged Packaging

If the shipping package appears damaged upon delivery, please document the condition of the package before opening it. Photographs of the exterior packaging and shipping label may be required when submitting a claim.

Claims should be submitted as soon as reasonably possible after delivery so that we can work with the shipping carrier when necessary.

5. Missing Items

If an item is missing from your order, contact us promptly with your order number and details of the missing product. We will review the shipment records and determine the appropriate resolution.

6. Refund Eligibility

Refunds are considered for approved circumstances such as an incorrect shipment, verified damaged product, or another issue determined by Black Box Peptides to qualify for a refund.

Refunds are not guaranteed for products that have been opened, used, altered, improperly stored, contaminated, or otherwise handled in a manner that may compromise product integrity.

7. Refund Processing

Once a refund has been approved, the refund will generally be issued to the original payment method used for the purchase. Processing times may vary depending on the payment provider, financial institution, or payment method.

8. Shipping Costs

Original shipping charges are generally non-refundable unless the issue resulted from an error attributable to Black Box Peptides. Customers may be responsible for return shipping costs when a return has been specifically authorized by Black Box Peptides.

9. Unauthorized Returns

Please do not send products back without first receiving authorization from Black Box Peptides. Unauthorized returns may be refused or may not qualify for a refund or replacement.

10. Order Refusal or Cancellation

Black Box Peptides reserves the right to refuse, cancel, or limit an order when necessary, including where there are concerns relating to product availability, payment verification, shipping restrictions, regulatory requirements, suspected fraud, or violation of our Terms & Conditions.

If Black Box Peptides cancels an order before fulfillment and payment has already been collected, any eligible refund will be processed using the original payment method.

11. International Orders

Customers placing international orders are responsible for confirming that products can legally be imported, received, possessed, and used in their destination country. Black Box Peptides is not responsible for products delayed, rejected, returned, or seized by customs or other authorities.

Customs duties, taxes, import charges, and other government fees are the responsibility of the customer unless otherwise stated at checkout.

12. Research Use Only

Products sold by Black Box Peptides are intended strictly for qualified research and laboratory purposes. They are not intended for human or veterinary consumption, diagnosis, treatment, cure, or prevention of any disease or medical condition.

13. How to Submit a Claim

To submit a return, replacement, or refund request, please contact Black Box Peptides using the contact information provided on our website. Include your order number, a description of the issue, and any photographs or supporting documentation relevant to your claim.

14. Policy Changes

Black Box Peptides reserves the right to update or modify this Refund & Return Policy at any time. Any changes will become effective when the updated policy is published on this page.

Contact Us

If you have questions about this Refund & Return Policy or need assistance with an order, please contact Black Box Peptides through the contact information available on our website.